Refund Policy
Effective 27 August 2026
En Contacto is operated by Smart Digital Solutions LLC.
Our payments are handled by Paddle, our Merchant of Record. When you buy from us, the payment transaction is with Paddle and Paddle's buyer terms apply to it.
14-day refund
You can get a full refund on any subscription or lifetime plan within 14 days of your first purchase, for any reason. Your money goes back to the payment method you used.
After 14 days we are not usually able to refund a purchase, but you can still ask — email us and we will look at it. Paddle may also consider a refund under its own policy.
A refund is not the same as a cancellation
If your refund goes through, your paid access ends as soon as it is processed, rather than carrying on to the end of your billing period.
Nothing is deleted. Your digital cards, your saved contacts and your account all stay. Your main card stays online on the free plan.
If you are a consumer in the EEA, EU or UK
You also have a statutory right of withdrawal. Your purchase contract is with Paddle, our Merchant of Record, so that right — including what happens when you start using En Contacto straight away — is set out in Paddle's buyer terms and Paddle's refund policy.
Our 14-day refund runs alongside it, so in practice you have 14 days either way. Nothing in this policy takes away rights your local law gives you.
Cancelling a subscription
Cancel any time from your account dashboard.
- Your subscription will not renew.
- You keep full access until the end of the period you have paid for.
- Cancelling after the 14-day window does not entitle you to a refund for the remainder of that period.
If we discontinue a lifetime plan
If you bought a lifetime plan, we have committed to operating the Service for at least three years from your purchase date. If we discontinue it entirely within that period, we will refund the unexpired portion of those three years, calculated pro rata. This is set out in our Terms of Service.
If you bought through a marketplace
If you bought En Contacto through a third-party marketplace such as AppSumo, that marketplace's refund policy applies to your purchase, not this one. Their refund window may be longer than ours, and refund requests go to them rather than to us or Paddle.
How to ask for a refund
Email support@encontacto.io, or contact Paddle buyer support directly. Include your order number or the email address you bought with, and we will sort it out faster.