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One digital card on the Classic template, carrying a small "Powered by En Contacto" badge, with your photo, contact details, bio, social links and custom links. You also get basic analytics — your totals and the last 7 days. Lead capture, the other eleven templates, your own colors, wallet passes, NFC and the email signature come with a paid plan. There is no time limit and no card required.

Log into your dashboard and open the card you want to change. On the Edit Digital Card screen you can update your photo, contact details, bio, social links and rich blocks. Changes appear on your public card straight away.

By default it is www.encontacto.io/card/your-name, and you can set the last part yourself under Your Digital Link in the card editor. Changing it is a Pro feature and is limited to twice a year, deliberately: the old address stops working the moment you change it, and a QR code printed on a card or written to an NFC tag encodes nothing but that address. If codes are already out there, leave the link alone.

Yes, and you install it from your browser rather than a store — open Download Apps in the menu and follow the steps for iPhone or Android. It gets its own icon, opens without browser chrome and updates itself. Native App Store and Play Store apps are planned but not released, so anyone telling you to search a store has the wrong instruction.

The app is in English, Spanish and French. Switch the interface with the language selector in the header. The language we write to you in — receipts, reminders and account notices — is set separately under Email Language in Settings, so you can read the app in one language and get email in another.

It depends on your plan. A free card uses the Classic template and carries the En Contacto badge, and the color pickers are switched off. Any paid plan unlocks all twelve templates, your own brand color and a background color, and lets you remove the badge. On a Team plan the owner sets the brand once under Branding in the team area and every card follows it, so those controls do not appear on a member's card. Whatever color is chosen, we adjust the text sitting on it so the card stays readable.

Twelve. Modern is the default; Classic centers everything; Minimalist drops the color block; Split puts your photo beside your details; Glassmorphism is a frosted panel; Elegant is serif type in a ruled frame; Vibrant Gradient tilts your photo over a gradient; Canvas fills the whole card with your photo; Pocket is friendly and playful; Terminal is dark and monospaced; Executive is formal and shows no photo at all; Storefront leads with your company logo rather than you. Executive suits professions where a photograph reads as unserious, and Storefront suits staff whose customer came for the brand.

A link is a button that opens your profile somewhere else. A rich block puts the thing itself on your card — a YouTube video, a Calendly booking widget or a Google Calendar — so a visitor can watch or book without leaving. A YouTube block always plays in place, because watching without leaving is the point of it. The two booking blocks can be set to Embed or Button: an embed is a large third-party frame that strict privacy settings sometimes block, and the visitor is heading to the booking page anyway. Rich blocks are a Pro feature.

Icebreakers are short "Ask me about…" topics you add to your card. They appear as pills a visitor can tap, and tapping one opens WhatsApp with that topic already written in, so the first message is half sent. They give somebody a way in instead of a blank contact screen. Available on any paid plan.

Yes. In the card editor, paste a direct link to an .mp4 or .webm file under Video Background URL. It has to be a direct file link rather than a page on a video site. Video backgrounds are included in every paid plan, or available on their own as an add-on at $4 a month.

Turn off the badge at the top of the card editor. It is included in every paid plan, and available on its own at $8 a month if you would rather stay on the free plan. On a Team plan the workspace decides this once for everybody.

Open your card and you will find a QR code someone can scan and a Copy Link button for sending it by message or email. You can also write your link to an NFC tag, keep a Google Wallet pass on your phone, or put the card in your email signature. Whoever lands on it can save your details to their contacts in one tap.

It is on your card itself, under your contact details — open your own card from the dashboard and it is there for you and for anyone you send the link to. It encodes your card's web address and nothing else, so it never goes out of date as long as that address stays the same, and it is safe to print. The one thing that breaks it is changing your card's link afterwards.

They tap Save Contact on your card. That downloads a contact file with your name, company, job title, phone, WhatsApp, email and bio, which their phone offers to add straight to their address book. Nothing is installed and they do not need an account.

Open Email Signature from your dashboard, choose the card, and copy the signature. Paste it into your mail app's signature settings — it carries your name, title, company and a button to your card. Included in every paid plan.

No. We do not sell hardware at all. Buy any standard NFC card, sticker, keychain or tag — NTAG213, NTAG215 and NTAG216 all work — and link it to your card.

It depends on your phone, because Apple and Google do not allow the same things. On Android, open your dashboard in Chrome, tap 'Link NFC Card', then 'Start Writing', and hold the tag to the back of your phone — it is written in a couple of seconds. On iPhone, Apple does not permit a website to write NFC tags, so the dashboard gives you your card link to copy and shows you how to write it with NFC Tools, a free app from the App Store. It takes about a minute either way, and you only do it once per tag.

Almost all modern smartphones (iPhone XS and newer, and most Android devices from 2017 onwards) have built-in NFC readers that can scan your card without requiring an app.

Open your dashboard and use the Google Wallet button on the card you want. On a phone the pass is added directly; on a computer you are given a QR code to scan with your phone. Apple Wallet is not available yet — the dashboard shows it as coming soon, and the button will start working when it does. Wallet passes are included in every paid plan.

Yes. The pass keeps your QR code on the phone itself, so it works with no signal. Open Google Wallet and someone can scan it straight from your screen.

Pro is for one person who wants unlimited digital cards*, analytics and the full set of templates. Team adds everything in Pro plus adding and removing people, choosing which details every card has to show, and sending the whole workspace's leads on through Zapier. Team is billed per seat with a minimum of three seats, so it starts at $30 a month rather than $10, and each member gets the number of cards the owner sets, which is one by default. *Unlimited is for your own use, with a fair-use limit of 15 cards — ask us and we will raise it.

One on the free plan. A paid individual plan is unlimited for your own use, with a fair-use ceiling of 15 — if you genuinely need more of your own, write to us and we will raise it for your account. The ceiling exists because one individual subscription would otherwise run an agency's worth of client cards; managing cards on behalf of other people is what a Team Workspace is for. On a Team plan the owner sets how many cards each member gets.

Add-ons let a free account buy one capability on its own rather than a whole plan: Zapier and webhooks at $7 a month, advanced lead capture at $6, removing the En Contacto badge at $8, video backgrounds at $4, and premium analytics at $5. They are priced so that two of them cost more than Pro, which already includes all of them. If you are on Pro or Team the only add-on offered is a custom domain, because your plan covers the rest. An add-on is its own subscription, so it survives if your plan ends, and buying a plan cancels any add-on that plan already covers so nobody is billed twice.

In Settings, under Billing & Plan, use Plans & add-ons — that is where you change plan and pick up or drop an add-on. You are shown exactly what will be charged before you confirm: moving up bills the difference for the rest of the period you have already paid for, and moving down applies straight away and credits the unused part against your next invoice. If you own a workspace, open Account & Billing in the team area and use Change Plan or Add-ons instead.

All three sit in Settings, under Billing & Plan, behind Manage Billing — that opens the portal our payment provider runs, where your payment method, your invoices and the cancel button live. Cancelling takes effect at the end of the period you have already paid for. Nothing is deleted: your cards drop to free limits rather than disappearing, so printed QR codes keep working and re-subscribing puts everything back.

Nothing stops working straight away. A card can fail for reasons that have nothing to do with you — an expiry, a bank's fraud check — and your QR codes are printed on objects in other people's hands, so we do not switch them off on the first failure. We email you, the payment is retried for a while, and the account carries on. If it is never paid the subscription ends and the account drops to free limits, with your contacts held for 30 days. Updating your card from the email or from Manage Billing settles it.

Cancelling stops the next payment and you keep everything you have paid for until the end of that period. A refund gives the money back and access ends as soon as the refund is approved, which is usually the same day. Nothing is deleted either way — your cards drop to free limits, your main card stays live, and your contacts are held. If you want to use the time you have already bought, cancel rather than asking for a refund.

They are switched off, never deleted. Your account keeps one live card and the rest serve a short page saying the card is no longer active, so a printed QR code explains itself instead of landing on an error. You choose which card stays live, once, and re-subscribing brings all of them back exactly as they were — colors, template and links included. Your premium styling is hidden while the plan is gone rather than erased, which is why nothing has to be rebuilt afterwards.

Yes. If your finance team cannot pay by card, or needs a document before they will release funds, write to support and we will raise a pro-forma invoice with your purchase order number, your billing entity and a payment link on it. When it is paid, the plan and seats are applied to your account automatically. This is the normal route for team and enterprise deals.

Exactly what the matching subscription gives, permanently, with nothing to renew. An individual tier is the Pro feature set, including the 15-card fair-use ceiling. A team tier is the Team feature set and comes with 3 seats. If you already had a subscription when you bought, it is retired at the end of the period you had already paid for, so you are never billed for both. Extra seats are bought from Account & Billing in the team area and are billed monthly or yearly - $10 per seat per month, or $96 per seat per year. The lifetime part covers the plan, not people added to it later.

Turn on the lead capture form in your card editor. Visitors are asked for their name, email and phone, and what they leave lands in Captured Leads in your dashboard. They receive an automatic thank-you email and you get an alert that a new lead came in. Lead capture is included in every paid plan, or available on its own as an add-on at $6 a month — Captured Leads opens once your account has it.

Event Mode is built for trade shows and conferences. It turns a page of your dashboard into a plain capture form you can hand to somebody, showing nothing else of your account. It keeps working with no signal: captures are held in that browser and a Sync button sends them up once you are back online, so do not close or clear the browser before you have synced. Included in every paid plan.

Yes. Open Captured Leads and use Export CSV, then import the file into your CRM or mailing tool. Export is never locked — it works on the free plan and it keeps working after a plan ends, because the ability to leave with your own contacts is not something we think should be sold back to you.

They are held for 30 days. During that time the list itself is hidden, but you still see how many contacts there are, when the deadline falls, and a working Export CSV button — and we email you at 10, 7 and 3 days before the deadline. Re-subscribe inside the window and everything comes back untouched. After it passes they are deleted, so export them if you are not coming back.

Open the Leads page in your dashboard and find 'CRM Integrations (Zapier)'. Paste the Catch Hook URL from a Zapier or Make.com scenario, and every new lead is sent to it as it arrives. Zapier is what delivers the lead onward to Salesforce, HubSpot, Mailchimp or wherever you keep contacts — you need a Zapier account, and we do not connect to those tools directly. On a Team plan the workspace owner sets this once and it covers leads captured by anybody on the team.

It is for photographing a paper business card and having its details read into a lead automatically. It is being finished and is switched off for everybody until it is ready, so there is nothing wrong with your account and nothing to buy. We have not put a date on it.

Total views, link clicks, WhatsApp chats, contacts saved, leads captured and your conversion rate, plus a chart over time, your most-clicked links and a breakdown by device. There is nothing about where a visitor was — we do not collect location.

In part. Every account sees its totals and the last 7 days. The 30-day, 90-day and all-time ranges and the CSV export are the paid part: included in Pro and Team, or available on their own as the Premium Analytics add-on at $5 a month.

Open your team area and use Invite Members. Enter their email and they get an invitation to accept; you can paste in several at once, and for a larger rollout support can import a spreadsheet of people for you. Someone who already has a free En Contacto account keeps it and joins your workspace with it. Anyone who already belongs to another workspace, or pays for their own plan, is skipped and you are told why rather than having their account quietly converted.

Open the invitation email and accept it, then set your password if you are new. Your dashboard then belongs to the workspace: your card carries the company's branding, the owner may have set details you cannot change, and your plan is covered by your seat, so there is nothing for you to buy. Declining is also fine and leaves you with an ordinary free account.

A seat is one person, the minimum is three, and you can change the number whenever you like from Account & Billing in the team area. Adding seats bills the difference immediately. Removing them puts the unused money on your account as credit, which comes off your next invoice automatically. You cannot cut below the number of people actually using a seat — remove the members first, and the change tells you how many are in the way.

Whatever the owner sets under Branding in the team area, and the default is one. Unlimited cards is an individual entitlement, not something a seat carries, so a ten-seat workspace is not ten unlimited accounts. Raising the number applies to everybody in the workspace.

Yes. Under Branding in your team area you choose which details a card must contain, and a member cannot publish one without them. The rule is applied when the card is saved, not just in the form, so it holds. Cards that already existed before you set the rule stay editable — somebody is not locked out of fixing their phone number because an older card is missing a field.

Open Branding in your team area, set your logo, brand color and template, then use Push Updates to All Cards. It overwrites each member's color and template with the workspace's. When it finishes it tells you how many cards were updated and whether any could not be, and it is safe to run again — a card that was already updated is simply set to the same values.

Two different things go by that name. Workspace branding — your logo, color and template — is always enforced on a Team plan, so members do not get a choice about it. Granular field locks are an Enterprise control on top of that: the owner picks which of a member's own details they may not edit, from name, job title, company, email, phone, WhatsApp, bio and links. A locked field shows a padlock in the editor, and the rule is applied on our side as well, so it holds even if somebody tries to get around the form.

Remove them from the team dashboard. Their access to the workspace ends and their account drops to free limits — we never delete a person's account, because they set their own password and it may be older than your invitation. Every contact they captured stays with the workspace, listed under their name as a former member. That is the point of team lead capture: the contacts belong to the company, not to whoever was holding the phone.

That happens when a workspace has more people in it than seats it pays for, usually because a seat add-on ended. The most recently added members are held first, and the owner can swap who is held or buy the seats back, which restores you immediately. While you are on hold your account drops to free limits; you can wait, ask your owner, or leave the workspace and keep an ordinary free account. The workspace has 30 days to get back within its seats, and after that anyone still on hold is moved to a free account automatically. Contacts you captured for the company stay with the workspace either way.

Your account stays. We never delete a person's account when a workspace closes - you set your own password and the account may be older than the invitation - so you keep it on the free plan, along with anything you made before you joined. What goes is the company's: the cards that were created inside the workspace, its logo, and the contacts captured on those cards. The contacts are deliberate rather than an oversight - somebody handed their details to the company, not to whoever happened to own the workspace. If you are the owner, export your contacts before you delete.

Yes. A custom domain is a paid add-on — $199 a year, whether you are an individual or a workspace. Open Custom Domains in your dashboard to buy one and set it up: you add one DNS record at your registrar, we take care of the certificate, and your cards then live at your own address, company.com/yourname rather than ours. Your sign-in page carries your logo and color too.

One record, and the dashboard shows you exactly what to type — the type, the host and the value — along with what your provider may call each box. It is not instant: DNS changes take time to reach everyone, usually minutes but occasionally up to a day, and we check in the background and mark the domain verified when it resolves. Until then your cards keep working at their En Contacto address.

Your cards move to the root of your domain — company.com/yourname, not company.com/card/yourname — and the link, the QR code, the NFC tag and the email signature all switch to that address on their own. Only a verified domain is used, because a QR code pointing at a domain that does not resolve is worse than one pointing at ours. Anything already printed keeps working for as long as you hold the domain, so we warn you before it lapses.

With your email address and password, or with Google. If you first signed up through Google there is no password on the account, so use the Google button rather than the password form. Signing in on a custom domain works the same way and shows that company's branding instead of ours.

Settings, under Security & Authentication. Scan the code with Google Authenticator, Authy or any similar app, then enter the six digits to confirm. You are given ten recovery codes at that moment — save them, because they are shown once and each works only once. A recovery code is how you get back in if you lose the phone.

It signs you in with your fingerprint, face or device PIN instead of a password, and it cannot be phished or reused anywhere else. Add one from Settings, under Passkeys / Biometrics. A passkey and two-factor authentication work happily together, and you can remove a passkey at any time — your password and Google sign-in still work.

Settings, under Current Email Address, then Request Change. We send a confirmation to the new address, which has to be clicked, and a security alert to the old one. That alert is deliberate: if somebody else ever tries to move your account, the message arrives where you can still see it.

Use the forgotten-password link on the sign-in page and we will email you a reset link. If nothing arrives, check whether you originally signed up with Google — accounts created that way have no password to reset, and the Google button is the way in. Support can also send the reset for you.

Settings, at the bottom, under Danger Zone. It is permanent and it takes everything with it: your cards and their public addresses, every contact you captured, your analytics history and any custom domain. Export your contacts first if you want them. If you own a workspace, deleting it removes the company's cards and its contacts but never the accounts of the people you invited. You can also remove just one card, one captured contact or one domain without closing your account — the full steps, and what is kept, are at encontacto.io/delete-account.