Refund Policy

Last Updated: June 16, 2026

At En Contacto, our payment processing and order fulfillment are handled by Paddle, our Merchant of Record. By purchasing a subscription or digital product from us, your transaction is subject to Paddle's standard Buyer Terms.

14-Day Refund Guarantee

We want you to be fully satisfied with your purchase. In accordance with global consumer protection standards and Paddle's Refund Policy, we offer a full refund for any subscription or Lifetime Deal within 14 days of your initial purchase.

If you are not satisfied with the platform for any reason during your first 14 days, you may request a refund, and your payment will be returned to your original payment method in full. After the 14-day window has passed, all sales are final.

Subscription Cancellations

You may cancel your active subscription at any time directly from your En Contacto account dashboard.

• When you cancel, your subscription will not automatically renew for the following billing cycle.
• You will continue to retain full access to all En Contacto premium features until the end of your current paid billing period.
• Cancellations made after the initial 14-day refund window are not eligible for prorated refunds.

How to Request a Refund

To request a refund within your 14-day window, you can either contact us directly, or reach out to Paddle buyer support. Please include your original order number or the email address used during purchase to expedite the process.